Executive, Customer Service

EXPORT

Job Responsibilities :
-Serve as the first point of contact for customers regarding export inquiries and bookings.
-Handle booking requests, confirm vessel schedules, and provide service information (as permitted).
-Communicate sailing dates, cut-off times, documentation deadlines, and service updates.
-Coordinate with internal teams (export operations, documentation, terminal, sales) to ensure smooth shipment flow.
-Assist customers with shipping instructions, AMS/ACI/ENS cutoffs, and related front-office guidance (no deep backend paperwork).
-Resolve customer issues or complaints professionally and escalate when necessary.
-Maintain accurate customer communication logs and booking details in company systems.
-Support front-office tasks such as answering mainline calls, managing shared inboxes, and assisting walk-in customers.
-Foster positive relationships with customers, freight forwarders, and NVOCCs.
-Ad-hoc task has been assigned to you

IMPORT

Job Responsibilities :
-Serve as the primary contact for import customers, consignees, and agents.
-Respond to phone calls, emails, and walk-in inquiries in a professional and timely manner.
-Provide customers with shipment status, arrival notices, vessel schedules, and ETA updates.
-Coordinate internally with operations, documentation, and terminal teams to gather accurate information.
-Assist customers with releasing cargo, pick-up procedures, and general shipping inquiries.
-Handle customer complaints or service issues, escalating to supervisors when needed.
-Support front-office tasks (as and when needed) and managing the customer service inbox.
-Maintain strong customer relationships and promote a positive image of the company.

Job Requirements :
-Diploma/Degree in any discipline
-Minimum 2 years’ related working experience in the shipping or logistics industry, fresh graduates are encouraged to apply
-Customer-oriented, meticulous and well organized
-Good communication skills in English and Bahasa Malaysia (both written and oral)
-Results oriented, analytical, resourceful and able to work in a highly dynamic environment.
-interpersonal, ability get along well with a variety of personalities and individuals