Executive - Customer Services

The Responsibilities of the Role: -

Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
Provide accurate information about products, services, policies, and procedures.
Troubleshoot technical issues and escalate unresolved problems to relevant departments.
Coordinate with technical and back-end teams to ensure smooth service.
Managing customer complaints and escalations.
Input customer interaction, problems into the Customer Relationship Manager (CRM).
Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
Manage and attempt to resolve any complaints directed to the contact center.
Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
Work on agreed productivity and quality standards and any KPIs as provided by Management.
Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
The Requirements for the Role:-

Min SPM
Good command of spoken and written English and Bahasa Malaysia.
Ability to speak and write in Mandarin is added advantage
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
Possess initiative, able to work independently and as a team.
Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
Contact Centre Operating Days/Hours: Monday-Sunday
5-day week; off days based on roster.
The Offer:-

6 months contract
Attractive Salary - RM2500.
Performance-related allowance on a quarterly basis for confirmed staff
6 days Annual Leave
14 days Medical Leave
Medical and hospitalization insurance coverage.