Expatriate & Foreign Workers Affairs Specialist

Job summary:

We are seeking a proactive and detail-oriented Mobility & Workforce Operations Executive to manage end-to-end mobility processes for foreign workers and expatriates. This role involves vendor coordination, regulatory compliance, audit support, and operational excellence across workforce logistics and welfare.



General responsibilities

Vendor & Workforce Management

Liaise with foreign and local manpower agencies to manage workforce supply and demand

Oversee vendor deliverables related to lodging, transportation, and worker welfare

Validate and verify attendance, overtime, and payment records for foreign and outsourced workers

Expatriate & Immigration Coordination

Manage work permits, visa applications, and regulatory documentation for expatriates

Coordinate expatriate insurance, medical benefits, travel logistics, and onboarding support

Liaise with immigration authorities and government bodies for approvals and submissions

Audit & Compliance

Lead internal and external audits related to workforce operations

Prepare and submit quarterly audit reports to management

Ensure compliance with statutory regulations and JTK Human Rights policy

Process & Operational Excellence

Develop and maintain SOPs and job aids for operational consistency

Drive process improvements and automation initiatives to enhance efficiency and reduce costs

Lead or support system enhancement and process alignment projects

Ensure timely completion of requests and reports within SLA timelines

Respond effectively to evolving business needs and stakeholder demands

Stakeholder Engagement

Build and maintain strong relationships with internal and external stakeholders and vendors

Facilitate effective communication and collaboration across departments

Travel to other locations as required for operational support and coordination



Job requirements:

Bachelor’s degree in Human Resources, Business Administration, or related discipline

Minimum 2 years of experience in People Operations or workforce mobility

Strong understanding of HR principles, vendor management, and regulatory frameworks

Excellent interpersonal, communication, and negotiation skills

Knowledge of statutory requirements related to foreign worker employment and expatriate management

Ability to work independently and collaboratively in a fast-paced environment

Must be based in or willing to work at Kelana Jaya, The Ascent (HQ)