F&B Outlet Manager

Key Responsibilities:

Lead Operations

Oversee daily outlet operations and ensure smooth execution across front and back of house.

Maintain high standards of food quality, cleanliness, safety and presentation.

Manage inventory, ordering, stock control and wastage.

Ensure the outlet is always customer-ready, well-stocked and operating efficiently.

Build & Develop Teams

Lead, coach and develop a high-performing team.

Manage recruitment, onboarding, scheduling and performance.

Foster a positive, collaborative and accountable team culture.

Support team growth and identify future leaders.

Drive Business Performance

Deliver sales, profitability and operational targets.

Execute promotions, upselling initiatives and customer engagement activities.

Monitor key business metrics and identify opportunities for improvement.

Create Great Customer Experiences

Lead by example in delivering warm and memorable service.

Build strong customer relationships and handle feedback professionally.

Champion a customer-first culture across the outlet.



What Are We Looking For

5+ years of experience in F&B, café, hospitality or retail operations, with leadership experience.

Strong people leadership and coaching skills.

Commercially minded with a track record of driving sales and operational performance.

Strong understanding of food safety, inventory management and outlet operations.

Excellent communication, problem-solving and organisational skills.

Passionate about food, coffee, hospitality and creating great customer experiences.

Willing to work shifts, weekends and public holidays when required.