F&B - Service Associate

Guest Service
Provide warm, professional, and attentive service to all guests.

Greet guests promptly and guide them to their assigned table when required.

Present menus and explain dishes, specials, and beverage offerings.

Take accurate food and beverage orders and relay them to the kitchen or bar.

Serve food and beverages according to established service standards.

Anticipate guest needs and respond promptly to requests.

Dining Operations
Set up and prepare restaurant, café, bar, or dining areas before service.

Ensure tables are clean, properly set, and maintained throughout service.

Clear tables and reset them efficiently for the next guests.

Maintain cleanliness and organization of service stations.

Product Knowledge
Demonstrate knowledge of menu items, ingredients, preparation methods, and beverage pairings.

Provide recommendations to guests based on their preferences.

Understand daily specials and promotions.

Point-of-Sale (POS) Handling
Enter orders accurately into the POS system.

Process guest bills and payments according to hotel procedures.

Handle cash, card transactions, and receipts responsibly.

Heritage Hospitality Standards
Deliver service that reflects the cultural and heritage values of the Cheong Fatt Tze brand.

Maintain professional grooming and presentation standards.

Represent the property with courtesy and professionalism.

Team Collaboration
Work closely with kitchen, bar, and other service staff to ensure smooth operations.

Assist colleagues during busy periods to maintain service quality.

Attend briefings, training sessions, and meetings as required.

Health & Safety
Follow food safety and hygiene standards at all times.

Ensure compliance with local health regulations.

Maintain a safe working environment.