FRONT OFFICE ASSISTANT

Perform all check-in and check-out tasks
Manage online and phone reservations
Ensure proper credit, check-in, check-out and cash handling
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Assist in Front office operation
Demonstrate a high level of customer service at all times
To greet all guests in warm and friendly manner
Response to any phone calls from guests in a polite manner