Front Office Assistant

-Greet guests and handle check-ins and check-outs to ensure a smooth and efficient process.
-Address guest inquiries, requests, and complaints in a professional and timely manner
-Provide information about hotel facilities, services, and local attractions
-Assist with luggage handling and transportation arrangements
-Handle online and phone reservations, including managing group bookings and special requests
-Verify and process guest payments, ensuring accurate billing and accounting
-Maintain detailed records of bookings and guest information
-Communicate with other hotel departments, such as housekeeping, to ensure guest needs are met
-Work collaboratively with other front office staff to ensure smooth operations