Front Office Assistant

Greet guests and handle check-ins and check-outs to ensure a smooth and efficient process.

Address guest inquiries, requests, and complaints in a professional and timely manner

Provide information about hotel facilities, services, and local attractions

Assist with luggage handling and transportation arrangements

Handle online and phone reservations, including managing group bookings and special requests

Verify and process guest payments, ensuring accurate billing and accounting

Maintain detailed records of bookings and guest information

Communicate with other hotel departments, such as housekeeping, to ensure guest needs are met

Work collaboratively with other front office staff to ensure smooth operations