Guest Service Assistant

THE JOBSCOPE
-Greet guests upon arrival and direct them to event locations or meeting rooms.
-Provide exceptional customer service by responding to guest inquiries and offering assistance with any needs or requests.
-Resolve guest complaints and concerns promptly and professionally, ensuring that all issues are addressed in a positive manner.
-Ensure that guests are comfortable, informed, and satisfied during their visit to the convention centre.
-Direct guests to the appropriate event spaces, booths, or rooms and ensure smooth event flow.
-Monitor event spaces to ensure that guests follow guidelines and rules set by the company.
-Work closely with the operation team to ensure that all logistical details are in place for a successful event.
-Provide information on available amenities, event schedules, and general venue information to guests.
-Answer questions regarding the venue layout, parking, food services, or any other guest-related needs.
-Assist guests with locating other services such as restrooms, parking validations, and emergency exits.
-Help with preparing event materials and ensure that event spaces are equipped with necessary signage or supplies.
-Maintain accurate records of guest interactions and report any issues or feedback to the supervisor.
-Be aware of emergency procedures and assist guests in case of emergencies or evacuations, if necessary.
-Ensure the venue is kept clean and organized for guest comfort and safety.
-Work closely with other team members, including banquet, security, sales team, and cleaning staff, to ensure a seamless guest experience.
-Assist in setting up and breaking down event spaces, as required.
-Act as a liaison between guests and other departments to ensure smooth communication and service delivery.

REQUIREMENTS
-Exceptional communication and interpersonal skills.
-Strong customer service and problem-solving abilities.
-Ability to work well under pressure and adapt to changing situations.
-Strong attention to detail and organizational skills.