Housekeeping Attendant

RESPONSIBLE

1.0 CUSTOMER SERVICE

• Promote a genuine, helpful and welcoming atmosphere for all Hotel patrons.

• Be alert to anticipate guests need or desires.

• Be well versed in all Hotel outlets, facilities and hours and endeavor to up sell such.

• Clean Guest Rooms to a high standard as directed by Supervisor/Assistant Housekeeper/Housekeeper at all times whilst on duty.

• Attend to all guests’ request promptly and provide follow up where necessary.

• Before entering a guest room, knock firmly and announce “Housekeeping” twice, wait for 5 seconds, if no response repeats at above before entering room. This also applies to rooms considered to be of vacant status.

• The entry of any room is to be done in a cautious manner, whilst declaring “Housekeeping” in a firm voice.

• Great all guests encountered in public areas with a cheerful, confident “Good Morning/Afternoon/Evening”.

• Housekeeping report to be checked for guests name before entering rooms, with the assumption of meeting a guest. The Guest’s name is to be used at all times upon meeting e.g. “Good Morning/Afternoon/Evening Mr. William”, etc.

• If the guest is in the room at completion of service, a polite “Can the Housekeeping Department be of further assistance, Mr. / Ms?” is to be asked.

• Perform other duties as required by the Supervisor /Assistant Housekeeper/ Housekeeper.

• Report lost property immediately to your Supervisor.




2.0 HUMAN RESOURCES

• Work with new trainees as and when directed by Supervisor/Assistant Housekeeper/ Housekeeper.

• Attend training session as directed.




3.0 BUSINESS MANAGEMENT

• Ensure linen requisition are delivered at all the correct time, either to or from Housekeeping Department.

• Attend Housekeeping meetings are directed.




4.0 ASSET MANAGEMENT

• Replenish stocks in pantries and trolleys (including chemicals) at end of shift daily.

• Maintain trolleys, pantries and service landings in a clean and neat fashion.

• Ensure all trolleys, vacuum cleaner and other cleaning apparatus are kept clean, tidy and regularly maintained.

• Ensure all operating equipment are properly handled and maintained at all times.





5.0 COMMUNICATING EFFECTIVELY AND KEEPING OTHERS INFORMED

• Immediately advise Supervisor of completed rooms for update of status.

• Maintain good relations with Superiors and working colleagues.

• Treat all other department with courtesy and civility at all times.





6.0 REPRESENTING HOTEL TO THE COMMUNITY

• Maintain affable and friendly relations with all bodies that come in contact with the Hotel.





7.0 SECURITY

• Monitor security in and around the Hotel at all times, ensuring the security and safety of Hotel and guest’s and staff.



Method of Evaluation

Room Attendants are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably.

Job Requirements

•Pleasant Personality

•Able to work on shift

•Able to speak Basic English and Bahasa Malaysia