HOUSEKEEPING MANAGER

Key Responsibilities

Team Leadership: Hire, train, and supervise cleaning staff. Create shift schedules and assign daily tasks to ensure proper coverage.

Quality Control: Conduct routine inspections of rooms, public spaces, and staff areas to ensure they meet the facility's sanitation and aesthetic standards.

Inventory Management: Monitor stock levels of cleaning supplies, linens, and room amenities, placing orders as needed.

Budgeting: Manage the housekeeping department’s operating budget, controlling costs without compromising service quality.

Cross-Department Collaboration: Communicate closely with the Front Desk regarding room statuses and with the Maintenance team to expedite repairs.

Compliance: Enforce health and safety regulations, including infection control protocols in clinical or hospitality settings.

Qualifications & Skills

Experience: Typically requires 2–5 years of supervisory or management experience in housekeeping, hospitality, or environmental services.

Hard Skills: Extensive knowledge of commercial cleaning products, techniques, and safety equipment. Familiarity with facility management and budgeting software is a plus.

Soft Skills: Strong leadership, organizational, and time-management abilities. Excellent problem-solving skills for handling guest complaints or emergencies.

Languages: Fluent verbal and written English & Chinese is required for writing Standard Operating Procedures (SOPs), preparing reports, and handling guest escalations.