Inside Sales Representative

Requirements

Requirement:
. Identify critical requirements from customer drawings and specifications and effectively communicate those requirements to suppliers for Quoting activities
. Select appropriate suppliers for Quoting activities based on customer drawings & specifications
· Mandarin Speaker
Responsibilities

Inside Sales Job Description:
. Generate new and repeat sales by providing product and technical information in a timely manner.
.Determine customer requirements and expectations in order to recommend specific products and solutions.
.Recommend alternate products based on cost, availability, or specifications.
.Present price, credit, and terms in accordance with standard procedures of the company.
.Accurately process customer transactions such as orders, quotes, or returns.
.Provide accurate information regarding availability of in-stock items.
.Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
.Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional
sale items.
.Educate customers about terminology, features and benefits of products in order to improve product related sales
and customer satisfaction.
.Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
.Fill requests for catalogs, information or samples.
.Capture accurate and complete information in Customer Relationship Management system.
.Identify trends in customer satisfaction or dissatisfaction.
.Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
.Communicate to the purchasing department unexpected increases or decreases in demand for products.
.Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.
.Follow company policies and procedures.
.Present a professional image at all times to customers and vendors.
.Perform other duties/ projects as assigned.