IT Executive

Responsibilities:

Provide technical assistance and support to users via phone, email

Troubleshoot technical issues and escalate as needed

Document technical issues and resolutions in Service Desk Plus

Prioritize and manage multiple tickets simultaneously

Communicate technical information to non-technical users in a clear and concise manner

Ensure user satisfaction by providing excellent customer service

Collaborate with other MIS colleagues to resolve technical issues quickly and efficiently

Continuously learn and stay up-to-date with the latest technologies, trends, and best practices in the industry



Requirements:

Bachelor's degree in Computer Science/Information Technology or related field (preferred)

Relevant technical certifications (e.g., CompTIA, ITIL Foundation) (preferred)

Proven experience as an IT Helpdesk Agent or similar role

Technical proficiency in computer systems, networks, and software

Excellent communication and interpersonal skills

Strong problem-solving and critical thinking skills

Ability to manage time effectively and prioritize tasks

Customer service oriented with a positive attitude

Ability to work effectively in a team environment

Adaptability to changing technologies and systems

Meticulous attention to detail

Passion for continuous learning and professional development