IT Executive (Finance Support)

Supporting finance modules in Infor LN ERP, primarily GL, AP, and AR, Cash Management, Fixed Assets, Tax codes etc.,

Provide user support and resolution of transaction-related issues.

Provide daily IT and application support to internal users through the helpdesk ticketing system, ensuring minimal disruption to business operations.

Act as the first point of contact for IT support requests and respond promptly and professionally via in-person support, phone, email, or remote assistance tools.

Troubleshoot system, software, and hardware issues, perform root cause analysis, and implement timely solutions.

Create, manage, and maintain user accounts, access rights, and security settings for company systems.

Develop a strong understanding of company business processes to deliver effective and practical system solutions.

Ensure the smooth operation of system components such as job schedulers, integrations, and reporting tools.

Liaise with vendors and external support teams to resolve system-related issues when necessary.

Maintain accurate documentation of support activities, solutions, and standard operating procedures.

Adhere to company Standard Operating Procedures (SOPs), administrative guidelines, and IT policies in all operational activities.

Work effectively both independently and collaboratively within the team while managing multiple support requests according to priority and service levels.