ITSA Admin

Job Title: ITSA Administrator

Department: ISS

Reports To: Manager of Operation Management

Location: Kuala Lumpur

Employment Type: Contract

1. Position Summary

The IT Security Administrator (ITSA) is responsible for ensuring the security and integrity of the organization's IT infrastructure by managing and administering user accounts, access permissions, and various IT systems. The ITSA plays a critical role in protecting sensitive information and maintaining compliance with security policies.

2. Key Responsibilities

User Account and Access Management:

•Create, modify, and delete user accounts across systems.

•Manage lifecycle processes such as onboarding, offboarding, and role changes.

•Administer badge in/out accounts in system.

Password and Security Policy Management:

•Reset and troubleshoot password issues, enforcing strong password policies.

•Ensure compliance with organizational security policies and standards across all systems.

System Administration and Support:

•Utilize the Remedy system for tracking, resolving, and documenting IT security incidents and requests.

•Ensure that all systems are securely managed and up-to-date with the latest security patches and configurations.

•Regularly review and audit access permissions to maintain compliance with security policies.

Documentation and Reporting:

•Maintain accurate documentation of account management procedures, system configurations, and security incidents.

•Generate and review reports on user access, security incidents, and system health.

Collaboration and Continuous Improvement:

•Work closely with IT teams to resolve security issues and implement new security measures.

•Stay informed on security trends, threats, and best practices to recommend and implement process improvements.

3. People Leadership (Include Only for Senior / Lead Roles)

Advanced Skills:

Certifications:

4. Required Qualifications

Education: Bachelor in Computer Science or related discipline

Years of Experience:

•2 Years of relevant working experiences in Identity and Accounts Management ecosystem

Technical Stack:

•Proficiency in managing IT systems including Remedy, CyberArk and etc.

•Strong understanding of IT security principles and practices.

•Experience with account and password management tools and systems.

Core Competencies:

•Excellent problem-solving skills and attention to detail.

•Strong communication skills with the ability to collaborate across teams.

5. Preferred Qualifications (Nice to have)

Advanced Skills:

•Good written and verbal communication skills in English, Mandarin and Cantonese is a plus.

Certifications:

•Holder of ITIL Foundation or above is a plus.

•Relevant certifications (e.g., CompTIA Security+, CISSP) are a plus.

Industry Experience:

6. Working Conditions

Schedule:

•Standard office hours working hours with possibility of weekend standbys.

Travel: None

Physical Requirements: None