Junior Branch Supervisor

Manage daily branch operations of both the office and warehouse to ensure smooth workflow.

Monitor staffs and workers attendance and punctuality.

Provide support to walk-in and call-in customers by addressing product inquiries, preparing quotations, and processing orders.

Track and monitor the progress of customer orders to ensure timely delivery and customer satisfaction.

Manage customer payments, including handling cash and cheque, and maintain accurate payment records.

Monitor debtor accounts, enforce credit control policies, follow up on outstanding payments, and initiate payment requests from customers.

Handle others administrative tasks.

Coordinate with Stock Coordinator in stock count, stock arrangement and basic stock control.

Learn product knowledge, company policies and SOP.

Other ad-hoc task assigned by Operation Manager.

Minimum 2 years of experience in a retail or customer service supervisory role.

Or at least 1 year of experience in an administrative or operations support position preferred.

Strong communication and interpersonal skills with the ability to work effectively in a team.

Excellent problem-solving and decision-making abilities.

Proficient in Microsoft Office applications (Excel, Word, etc.).

Fluency in Chinese is preferable.

Strong communication skills in Chinese, English or Bahasa Melayu.

Competitive salary.

EPF, SOCSO, and EIS contributions.

Annual leave, medical leave, and public holidays.

On-the-job training and career development opportunities