Key Account Desk

Key Responsibilities:
• Account Management: Serve as the primary desk contact to nurture, manage, and grow
existing key corporate accounts, maximizing upselling business opportunities.
• Quotation & Proposals: Technical preparation of accurate freight, courier, and shipping
quotations, along with building customized logistics proposals for corporate clients.
• Shipment Coordination: Oversee daily shipment processing cycles, verify critical shipping
documentation, and track cargo to ensure on-time delivery.
• Issue Resolution: Actively handle high-priority customer inquiries, troubleshoot shipment
delays, and resolve complex client complaints professionally.
• Cross-functional Collaboration: Maintain precise CRM database records and coordinate
closely with operations, warehouse, and finance units to ensure smooth logistics service
delivery.
• Target Support: Support the business unit in meeting monthly, quarterly, and annual sales
and retention targets by monitoring market trends.

Job Requirements:
• Education: Minimum Diploma or Degree in Business Administration, Logistics, Supply Chain,
or any related discipline.
• Experience: 1–3 years of experience in B2B sales administration, key account management,
logistics coordination, or premium customer service. Experience in express courier, freight
forwarding, or 3PL industries is highly preferred.
• Technical Skill: Highly proficient in Microsoft Excel with strong data management skills and
exceptional attention to detail.
• Mobility: Possess a valid driving license and own transportation for occasional client visits or
corporate engagements within the Klang Valley.
• Traits: Strong problem-solving, negotiation, presentation, and relationship-building
capabilities.