Key Account Manager (Bookstore Franchise)

Job Requirements:
■Account Strategy Development
Develop annual account plans outlining sales targets, growth strategies, and key KPIs.
Map client organizations, identifying decision‑makers and key stakeholders.
Build a mid‑ to long‑term pipeline to support sustainable account growth.


■Relationship Management
Establish and strengthen relationships with executives, operational leaders.
Conduct regular business reviews (QBR/MBR) to evaluate performance and identify new opportunities.
Implement initiatives to improve customer satisfaction and loyalty.


■Solution Proposals & Revenue Growth
Analyze client challenges and propose tailored products and services.
Identify and execute cross‑sell and up‑sell opportunities.
Explore and develop new business avenues within key accounts.


■Contract & Deal Management
Lead contract negotiations
Oversee contract renewals and proactively manage risks.


■Internal Collaboration
Work closely with Sales, Marketing, Product, Customer Success, Operations, and Finance.
Coordinate custom solutions and ensure timely delivery.
Manage escalations and provide rapid resolution to client issues.


■Data Analysis & Reporting
Monitor account performance, revenue trends, product usage, and profitability.
Prepare reports for senior management.
Analyze client budget cycles and market developments to refine strategy.


-Travel frequency (domestic/international):

Johor: once a month, approximately 2 days

Other countries: once every 2 months, approximately 3 days



Requirements:
Possesses own transport

5 years of B2B Sales and Account Management Experience

Data Analysis & Reporting Experience

Proficient in Excel, CRM, and BI tools

Experience analyzing sales performance and trends by client

Cross-Functional Project Experience

Experience coordinating and driving projects across multiple internal departments