Key Account Manager (Retail)

As a Key Account Manager, you will be responsible for:

Develop annual account plans outlining sales targets, growth strategies, and key KPIs.

Map client organizations, identifying decision-makers and key stakeholders.

Build a mid- to long-term pipeline to support sustainable account growth.

Establish and strengthen relationships with executives, operational leaders.

Conduct regular business reviews (QBR/MBR) to evaluate performance and identify new opportunities.

Implement initiatives to improve customer satisfaction and loyalty.

Analyze client challenges and propose tailored products and services.

Identify and execute cross-sell and up-sell opportunities.

Explore and develop new business avenues within key accounts.

Oversee contract renewals and proactively manage risks.

Coordinate custom solutions and ensure timely delivery.

Manage escalations and provide rapid resolution to client issues.

Monitor account performance, revenue trends, product usage, and profitability.

Reports to senior management.

Analyze client budget cycles and market developments to refine strategy.



Qualification:
Degree in Business Administration or equivalent



To be successful in this role, you will need to have:
More than 3 years of experience in B2B sales or account management

Be able to lead cross-functional projects

Strong negotiation and presentation skills for communication with stakeholders

Able to conduct business analysis using Excel, CRM, BI Tools

Be willing to travel often within and outside Malaysia