Live Chat Support Executive (Customer Service)

Key Responsibilities
-Handle customer enquiries via live chat and digital channels
-Provide accurate information and resolve customer issues efficiently
-Manage multiple chat conversations simultaneously
-Escalate complex cases to relevant teams when required
-Update customer interaction details in the system
-Maintain service quality, response time & customer satisfaction

Requirements
-Minimum SPM / Diploma / Degree
-Good written communication skills in Bahasa Malaysia and English
-English proficiency is an added advantage
-Able to multitask and work in a fast-paced environment
-Basic computer and typing skills
-Fresh graduates are welcome
-Prior live chat / customer service experience is a plus