Live Stream Operation Lead (Basic + Commission)

What We Offer:

Compensation Package: Basic salary of RM5,000 – RM7,000 per month + commission.

Attractive leave entitlements: Annual Leave, Medical Leave and a special Birthday Leave.

Comprehensive healthcare benefits: Medical, dental, optical & annual health screening.

Group insurance coverage (Hospitalization & Personal Accident).

Other allowances: Transport/Parking allowances.

Positive culture: Regular team-building activities.

Performance rewards: Annual Increment & Bonus opportunities.

Office perks: Free flow of snacks and drinks to keep you energized.

Work-life balance: 5-days work week; 9.00 a.m. – 6.00 p.m. (Monday - Thursday) & 9.00 a.m. – 5.00 p.m. (Every Friday as Family Day).

A truly supportive, fun, and energetic work environment!



What You’ll Do:

Plan, coordinate and operate livestream sessions, ensuring seamless end-to-end operations.

Oversee pre-live preparation, live execution, and post-live follow-up to ensure smooth technical and operational flow.

Develop engaging, interactive, and conversion-driven livestream scripts that clearly communicate product benefits and key selling points.

Implement promotional strategies, including limited-time offers, bundles, and audience engagement tactics to drive sales conversion.

Recruit, train and coach livestream hosts on on-camera delivery, product knowledge, persuasive sales techniques and engagement techniques.

Monitor product stock levels, anticipate shortages, and coordinate timely replenishment to ensure adequate inventory for all livestream activities.

Monitor and analyze livestream performance metrics including viewership, engagement rate, conversion rate, and sales revenue.

Track, analyze, and report on key performance indicators (KPIs), including sales revenue, conversion rate, engagement rate, and viewer retention, to ensure targets are achieved.

Identify trends and insights from performance data to continuously optimize content strategy and improve sales effectiveness.

Prepare post-livestream reports with actionable recommendations for continuous improvement.



What We’re Looking For:

Experience in livestream operations, social commerce, e-commerce, or digital sales.

Proven experience managing livestream sessions on TikTok is required. Experience with other platforms such as Shopee, Lazada, Facebook or other social commerce platforms is an added advantage.

Strong understanding of livestream operations, platform tools, and cross-platform execution.

Strong understanding of livestream host development strategies and audience growth dynamics.

Demonstrated ability to lead, mentor, and build high-performing livestream teams.

Data-driven with strong analytical skills to interpret performance metrics and optimize results.

Strong organizational skills to be able to execute multiple projects.

Strong knowledge of social media trends and live-selling best practices.

Proficient in Mandarin, Bahasa Malaysia and English to effectively communicate with our diverse client base and stakeholders.

Excellent communication, coordination, and problem-solving skills.

Able to work under pressure with a strong target-driven mindset.