Manager, Performance Management, Industrial, and Employee Relations

Position Responsibilities

Drive and champion company culture initiatives in alignment with organizational values, vision, and mission, ensuring a consistent and meaningful employee experience.

Design, implement, and oversee programs that reinforce employee engagement, recognition, well-being, and diversity, equity, and inclusion (DEI) across the organization.

Develop and deliver training, workshops, and communication campaigns that promote core cultural behaviors and leadership alignment.

Monitor employee sentiment through surveys, feedback mechanisms, and pulse checks; analyze results and collaborate with leadership to implement actionable improvements.

Lead and manage employee relations strategies, including conflict resolution, addressing employee concerns, and overseeing disciplinary procedures, ensuring fairness, consistency, and legal compliance.

Act as a trusted advisor to managers and employees by promoting open communication, psychological safety, and a culture of engagement.

Partner with internal stakeholders (e.g., Talent Acquisition, Learning & Development, Operations) to ensure culture is embedded throughout the entire employee lifecycle.

Support the development and execution of performance management frameworks that promote continuous feedback, accountability, and employee growth.

Manage the annual performance review cycle and performance improvement plans (PIP), ensuring timely execution and alignment with business objectives.

Ensure compliance with statutory and regulatory requirements related to employee discipline, grievances, terminations, and workplace investigations.

Manage industrial relations matters, including coordination with government authorities and representation at labor office meetings and court hearings, if required.

Collaborate with the team to plan and execute employee engagement activities and events that foster connection, motivation, and morale.

Represent the People & Culture function on planning committees for major company events and initiatives, ensuring alignment with employee experience and cultural values.





Qualification and Experience

Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.

Minimum 8 years of HR experience, with at least 5 years in employee relations, culture development, or HR business partnering and 3 years in managing a team.

Strong knowledge of Malaysian employment laws, industrial relations practices, collective bargaining agreements, and employment regulations.

Experience in driving employee engagement programs and managing performance management cycles.

Experience working in fast-paced, growth-stage, or multi-site organizations.

Bilingual proficiency in English and Bahasa Malaysia.

Excellent analytical skills and the ability to analyze and interpret data.

Strong attention to detail and the ability to maintain accurate records.

Ability to handle sensitive and confidential information with integrity and professionalism.

Excellent interpersonal and communication skills with the ability to influence and build trust at all levels.

Passionate about people and culture, with a proactive mindset to drive change and foster engagement.

Strong problem-solving, conflict resolution, and facilitation skills.