Mandarin Customer Service Executive

Job Description

We are looking for a motivated and customer-oriented Customer Service Executive to join our growing team. In this role, you will be responsible for delivering excellent customer support and ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries and requests via email and live chat in a professional manner.

• Provide accurate information and timely assistance to customers.

• Resolve customer issues and escalate cases when necessary.

• Maintain high standards of service quality and customer satisfaction.

• Work closely with internal teams to ensure smooth issue resolution.

• Perform follow-up and administrative tasks related to customer support.

Requirements
Qualifications & Skills

• Minimum SPM, UEC, Diploma, or equivalent qualification.

• Able to communicate effectively in Mandarin and English (spoken and written).

• Fresh graduates are encouraged to apply.

• No prior experience is required as training will be provided.

• Good communication and interpersonal skills.

• Positive attitude, responsible, and willing to learn.

• Able to work in a fast-paced environment.

• Basic computer literacy and familiarity with Microsoft Office applications.

• Willing to work on rotational shifts, including weekends and public holidays when required.