Manufacturing Operation Manager

Operations Manager (Manager / Executive Level)

Key Responsibilities

Gather, analyze, and clearly understand all work requests and requirements from the customer.
Coordinate and manage team activities to ensure all customer requests related to productivity, quality, and delivery are fulfilled according to agreed schedules and requirements.
Monitor and manage operational performance indicators, including attendance, output, targets, yield, and other relevant metrics.
Conduct hands-on performance and competency evaluations for Manufacturing Technicians (MT) at Levels 1, 2, and 3.
Review and improve operational methodologies to enhance efficiency and effectiveness in meeting the customer's business and operational needs.
Prepare, generate, and share operational and performance reports accurately and in a timely manner.
Ensure full compliance with customer safety requirements, policies, and procedures at all times.
Enhance team capabilities through on-the-job training, enabling MT Level 1 and Level 2 personnel to become multi-skilled and support multiple service areas within operations.
Drive improvements in MT performance, quality standards, and career development.
Review and process customer requests for additional resources to meet capacity requirements, and escalate operational or performance issues when necessary.
Qualifications

Engineering Diploma with a minimum of 10 years of relevant working experience, or
Engineering Degree with a minimum of 5 years of relevant working experience.