Membership Relation Lead

Key Responsibilities:

Membership Acquisition

• Introduce prospective members to the club’s membership plans and benefits
• Guide potential members through the membership joining process
• Identify opportunities to grow the club’s membership base
• Conduct tours and presentations for potential members

Member Relationship Management

• Build strong relationships with members and ensure they feel welcomed and supported
• Maintain regular communication with members to understand their needs and feedback
• Handle member enquiries and resolve issues professionally

Membership Retention

• Monitor member satisfaction and engagement levels
• Encourage members to participate in club activities and programs
• Follow up on membership renewals and retention initiatives

Membership Administration

• Maintain accurate records of memberships, renewals, and member data
• Ensure proper documentation and tracking of membership information
• Coordinate with Guest Experience team for member check-ins and updates

Collaboration with Other Departments

• Work closely with Marketing & Branding team to promote membership campaigns
• Support Events & Partnerships by introducing membership opportunities during events
• Collaborate with Community & Programmes team to encourage member participation

Requirements

• Strong communication and interpersonal skills
• Confident in presenting membership packages and engaging with potential members
• Experience in sales, membership management, hospitality, or lifestyle industry is an advantage
• Target-driven and motivated to achieve membership growth
• Friendly and professional personality with strong relationship-building skills

•Strong communication skill in Bahasa Melayu, English, Mandarin and other dialects and strong negotiation skills that can communicate with mandarin speaking customers.