Membership Relations Associate

Key Responsibilities:

Membership Support

• Assist prospective members by providing information on membership plans and club benefits
• Support the Membership Relation Lead in guiding potential members through the joining process
• Respond to membership enquiries professionally and promptly

Member Relationship Management

• Build positive relationships with members and ensure they feel welcomed at the club
• Maintain regular engagement with members during their visits
• Assist in addressing member feedback or concerns in a timely manner

Membership Administration

• Maintain accurate records of memberships and related documentation
• Assist with membership registration and onboarding processes
• Support membership renewal reminders and follow-ups

Member Engagement

• Encourage members to participate in club programs, events, and activities
• Promote upcoming events, workshops, and club initiatives
• Gather feedback from members to help improve the club experience

Collaboration with Other Departments

• Work closely with the Guest Experience team to support member check-ins and enquiries
• Coordinate with Marketing & Branding to support membership campaigns
• Assist Events & Partnerships and Community & Programmes teams in promoting club activities to members

Requirements

• Friendly, approachable, and people-oriented personality
• Strong communication and interpersonal skills
• Comfortable interacting with new people and explaining membership options
• Organized and able to manage administrative tasks efficiently
• Experience in customer service, sales, hospitality, or lifestyle industries is an advantage