Merchant Onboarding Specialist (eCommerce)

Short Summary This Role :

Will support Cluster Teams by owning early-stage seller incubation (0 → 1) and execution-heavy operational work, enabling Account Managers to focus on growth (1 → N) and strategic seller management.

Job Responsibilities:



Seller Incubation ((0 → 1):

Manage the end-to-end process of acquisition and incubation of potential online merchants (including, but not limited to, leads generation, cold contact, onboarding and incubation).

Support seller incubation and activation through both 1:1 and group-based engagement models (e.g. group onboarding sessions, shared communications, standardized enablement touchpoints), depending on seller volume and cluster needs.

Build and maintain relationships with merchants.

Help merchants become familiar with the platform and its features.

Maintain quality service and cooperation with merchants to ensure a smooth onboarding experience.

Discover new collaborative opportunities fit into merchants' short-term and long-term development plan.

Assist seller acquisition manager to summarize the workflow and carry out improvement plans



Operational & Execution Support:

Help merchants become familiar with the platform and its features.

Maintain quality service and cooperation with merchants to ensure a smooth onboarding experience.

Discover new collaborative opportunities fit into merchants' short-term and long-term development plan.

Assist seller acquisition manager to summarize the workflow and carry out improvement plan



3.Process Improvement:

Other internal operations and cross-function collaboration, such as assisting in project execution, document management, information consolidation, etc.

Involved in various projects under Assortment Growth, Price Competitiveness and Seller Outreach.

Execute and manage daily end-to-end operations of projects that are repetitive tasks efficiently (eg. platform incentive operations, data scrapping, data matching) with strong attention to detail and accuracy.

Strong analytical and problem-solving skills with x (formulas, pivots, data cleaning).

Ability to design and create simple, clear visuals is a bonus but not a core requirement.



Job Requirements:

Bachelor degree, able to speak both English & Bahasa Malay fluently & proficiently, familiar with TikTok;

With passion for ecommerce and seller operations work; with practical experience in community management; with a good understanding of eCommerce business and campaigns;

Logical and organized communication, good teamwork spirit, empathetic; strong executive sense, and responsibility.

Experienced in customer service, account management role and self-owned business before are preferable