Network Support Executive / Threat Intelligent Analyst / Cybersecurity Analyst

Proactively monitor and troubleshoot :
- systems operations
- systems problems
- network outages
- software issues

Respond to alarms and alerts from network tools

Responds to incidents submitted by customers and internal staff via phone call / email / WhatsApp

Creates and reports tickets for events and incidents

Provide timely response to all incidents, outages and performance alerts - ISP

Notify customer and third-party service providers of issues, outages and remediation status

Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

Determines and categorize the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate

Perform basic systems testing and operational tasks - 1.5 level

Conducts specific procedures to proactively check the health and welfare of the applications / network equipment

Gathers the incident history and preserve it for later use

Perform and generate analysis report based on customer / ISP requests

Generate monthly report for Operational Review Meeting with customers

Support technical teams in 24 x 7 environment operational environments with high uptime requirements.

Work with internal and external technical and service teams to create and/or update knowledge base articles

This position required to work on shift by rotation