Operation Coordinator (Mandarin Speaker)

Key Responsibilities:

Data & Analytics

Key in and manage marketing and sales data accurately.

Provide reports on performance trends and suggest improvements.

Workspace Setup & Maintenance

Assist in building and organizing the live room/office space from scratch.

Ensure all live streaming equipment and tools are functioning well.

Manage and ensure the functionality of office infrastructure.

Content & Live Management

Manage and schedule live hosting sessions.

Coordinate and motivate live host team members, especially those with lower performance.

Develop creative strategies to increase engagement and boost sales.

Create, plan and manage content especially on platforms like TikTok and Shopee.

Team Monitoring & Motivation

Monitor attendance and performance of team members.

Provide encouragement, motivation and skills enhancement guidance for underperforming team members.

Internal Communication

Communicate effectively with HQ regarding requirements, feedback, and service matters.

Coordinate with internal departments to ensure smooth execution of daily operations and alignment with company goals.

Administrative & Management Tasks

Ensure the overall office environment is well-managed.

Oversee equipment, furniture, and live room setup to ensure functionality and readiness.

Address and resolve minor operational issues promptly to maintain smooth daily operations.

Requirements:

Possess at least a Diploma in Business Administration, Management, or any related field.

Demonstrated experience in content management, particularly on platforms such as TikTok, Shopee, and live streaming.

Prior experience in administrative or management support roles will be considered a strong advantage.

Proficient in data entry and data analytics.

Strong problem-solving abilities with a proactive approach to challenges.

Quick to learn and able to adapt effectively in a dynamic, fast-paced working environment.

Creative thinker with the ability to respond swiftly and effectively to arising issues.

Excellent communication and interpersonal skills to collaborate across departments and with clients.

Able to work independently with minimal supervision and manage time efficiently to meet deadlines.

Candidates who are available to commence work immediately will be given priority.

Benefits

EPF/SOCSO.

Medical Claim.

Dental Claim.

Team Building.

Career Advancements.