Operation Manager/ Branch Manager

Key Responsibilities

1. Office & Operations Setup

• Lead the setup and establishment of the Penang operations office

• Develop SOPs and workflows to ensure smooth shipment handling

• Coordinate with HQ to align Penang operations with company standards



2. Shipment & Operations Management

• Oversee all air freight shipments handled through Penang

• Ensure timely cargo movement, documentation accuracy, and compliance

• Manage problem-solving for delays, offloads, customs issues, and urgent shipments

• Monitor service performance and maintain high service quality



3. Stakeholder Relationship Management

Build and maintain strong working relationships with:

• Airport cargo terminals (MASkargo / GHA / warehouse operators)

• Royal Malaysian Customs officers

• Airlines and airline cargo sales teams

• Ground handling agents and transporters

Act as the main point of contact for operational coordination in Penang.



4. Team Leadership

• Hire, train, and supervise Penang operations staff

• Build a responsible, responsive, and customer-focused team

• Ensure staff follow company SOP and service standards



5. Business Growth Support

• Support the sales team with operational feasibility and solutions

• Provide competitive routing and handling solutions

• Identify new airline options and operational advantages in Penang

• Contribute to growing shipment volume and branch profitability



Requirements

• Minimum 5–8 years experience in air freight operations

• Strong working knowledge of Penang airport cargo procedures

• Existing relationships with terminal, customs, and airline cargo teams will be a strong advantage

• Experience handling urgent, DG, or special cargo is preferred

• Leadership experience in managing an operations team

• Able to work independently and make fast decisions under pressure

• Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)