Operation Manager

PROFIT MANAGEMENT

Establish sales target for each financial year. Provide Management with timely, accurate and regular sales and sales-related reports

Plan and streamline the operations to be more effective and efficient.

Ensure that the general costs of carrying out the retail operations are minimized.

Assist the Divisional Manager in the planning of Annual Budgets.

OPERATIONAL

Ensure smooth running of day-to-day operations for all stores together with Area and Cluster Managers

Lead store teams to achieve sales targets by developing the appropriate training programs and sales incentive schemes.

Formulate, implement and review efficient in-store systems/procedures to improve store productivity

Optimize sales productivity by analyzing store performance and planning the sales % breakdown by staff, by store, on a weekly and monthly basis. Working with KPIs to drive sales opportunity

Ensure proper security controls are in place to ensure shrinkages are minimized

Monitor sales to identify areas of improvement and implement action plan by the store on a daily basis.

Liaise with merchandising team on requirements and provide feedback on customers’ buying patterns and trends.

Monitor/maintain the established standard of store presentation. Ensure window displays are changed regularly and new stocks introduced in a timely manner.

INVENTORY MANAGEMENT

Monitor and control inventory/stock level. Adopt stringent measures to ensure physical stock level tally with records on the Retailer POS System.

Coordinate with the Area/Cluster Manager to fulfil inventory needs for all stores. Liaise with the respective departments on all merchandise needs to maximize inventory investment and to minimize shortages.

Coordinate all inventory planning and actual stock take on company demand basis.

Establish in-store procedures to account for stocks, prevent pilferage and eliminate inventory shrinkage.

CUSTOMER SERVICE & SELLING BEHAVIOUR

Establish a consistent standard of customer service across all outlets and ensure the performance of all stores meet the set standard

Develop relevant and effective training programs on customer service and selling tools/tactics to improve customers’ shopping experience

Ensure staffs are equipped with good product knowledge and familiar with tactical promotions in order to effectively communicate them to customers.

Evaluate the sales and customer service skills of staff regularly; provide directions for skills improvement where necessary.

STAFF MANAGEMENT

Liaise closely with HR on employment policies to ensure consistency with the corporate philosophy, policies and procedures.

Oversee senior-level staff recruitment and ensure fit, in terms of capabilities for the role and brand image. Develop orientation programmers for new staff.

Plan and equip each store with efficient staff strength to ensure all stores can run effectively.

Plan career path of staff in ensuring service continuity in each staff category.

Oversee the annual appraisal exercise for Superdry and provide counsel where necessary. Conduct performance appraisals for Area/Cluster Managers.

ADMINISTRATIVE DUTIES

Manage payroll and address issues for both PT and FT.

Setting of Work Schedule on a weekly and monthly basis.

Maintaining Sales Contributions and Inventory records

Ensure that management reports are done on a weekly and monthly basis.

OTHER DUTIES

Manage out-of-store sale events and/or bazaars.

Perform any additional duties as necessary directed by FJB.

REQUIREMENTS

Diploma/Degree in Retail Management or the equivalent.

Minimum 6 years of retail experience, with at least 2 to 3 years heading operations for brands.

Strong leadership abilities with in-depth knowledge of operational fundamentals.

High analytical with ability to identify improvement opportunities and spearhead growth.

Highly proficient in developing selling/customer service training programs to enhance overall store experience.

Proactive and solutions driven

Committed, resilient and demonstrates a strong work ethic.

Good team player with the ability to work cross-functionally.

Effective communications and stake-holder management skills

Possess own transport

Able to manage < 10 stores

Travelling is required