Operations Coordinator (Senior Executive)

Your Key Responsibilities
Coordinate and follow up with Department Heads to ensure timely execution

Act as the link between operations team and management. Ensure all updates are reported back to CEO within deadline

Monitor workflow, identify gaps, and ensure issues are resolved quickly. Proactively chase pending items and escalate delays when necessary

Prepare clear and accurate reports for management decision-making

Review, create, and improve SOPs to enhance efficiency

Ensure all departments comply with company processes and standards

Support planning and execution of operational activities

Drive accountability and ensure deadlines are met

Utilize Microsoft 365 / digital tools to improve productivity

Support any ad-hoc operational or administrative initiatives

Work closely with CEO on daily tasks, priorities, and follow-ups

What We Are Looking For
Diploma / Degree in Business, Management or related field

Strong personality — firm, assertive, and not afraid to follow up senior staff

Excellent coordination and follow-up skills (must be persistent)

Highly organized and able to manage multiple tasks simultaneously

Fast learner — able to understand business flow quickly

Strong sense of urgency and responsibility

Good communication skills (able to deal with HOD / management level)

Able to work under pressure and tight deadlines

Proficient in Microsoft 365 (especially Excel & reporting & Teams, etc.)

Able to work in a fast-paced retail environment

Why This Role is Unique
Work directly with CEO (high exposure & fast growth)

Be part of decision execution at company level

Opportunity to learn end-to-end business operations

High-impact role — not limited to admin work