Operations Manager

Key Responsibilities:

Operational Management

1.Outlet Performance Oversight:

-Oversee daily operations across all outlets to ensure adherence to company standards and policies.

-Execute initiatives and strategies as directed by management to enhance operational efficiency and customer satisfaction.

-Conduct routine inspections and audits to maintain service quality and operational consistency.


2.Sales & Reporting:

-Analyze outlet sales performance and provide actionable insights to meet revenue targets.

-Prepare comprehensive reports on operational performance, sales trends, and key metrics for senior management.

3.Crisis Management:

-Act as the primary point of contact for escalated operational issues or emergencies.

-Develop and execute contingency plans to address crises, ensuring minimal disruption to operations.


Team Leadership

1.Staff Management:

-Lead and manage diverse teams, fostering a close-knit bond while maintaining professional boundaries.

-Promote a positive work environment that encourages growth and high performance.

-Handle employee relations on the job, addressing concerns, and facilitating effective communication.


2.Cross Functional Collaboration

-Work closely with HR, Marketing, IT, Finance, and other teams to ensure alignment of operational goals with business objectives.

-Drive effective communication channels between outlets and the corporate office.


Qualifications & Skills

-Bachelor's degree in Business Administration, Operations Management, or a related field.

-Proven experience in operations management, preferably in a fast-paced retail or service environment.

-Strong leadership skills with the ability to manage cross-functional teams.

-Excellent communication and interpersonal skills.

-Proficiency in leveraging technology to optimize resource management and operational efficiency.

-Comfortable making tough decisions, including restructuring and resource optimization.

-High level of adaptability and resilience in the face of change.

-Commitment to personal growth and self-care practices.

-Open to candidates from various industries with transferable skills.