Outlet Admin (Manjalara)

- Report directly to the Branch Manager and/or Branch Supervisor.
- Perform duties and responsibilities as assigned by management.

Key Responsibilities
* Greet and assist customers in a friendly and professional manner upon arrival and departure.
* Provide excellent customer service and ensure a positive customer experience.
* Handle customer enquiries, feedback, and complaints professionally, and escalate issues when necessary.
* Provide accurate information regarding products, services, promotions, and appointments.
* Operate the Point-of-Sale (POS) system and cash register accurately and efficiently.
* Scan goods and services correctly and ensure all pricing and billing information is accurate.
* Process customer payments and maintain proper records of transactions.
* Prepare and maintain outlet administrative documents, reports, and records as required.
* Maintain a clean, organized, and professional front desk and office area.
* Ensure all customer records and administrative files are updated and properly maintained.
* Assist in coordinating daily outlet operations and support the outlet team when required.
* Maintain effective communication with customers, colleagues, and management.
* Work collaboratively with team members to achieve outlet goals and ensure smooth daily operations.
* Provide daily updates and reports to the Branch Supervisor and Branch Manager when required.
* Maintain a professional appearance, good personal grooming, and proper workplace etiquette at all times.
* Demonstrate a positive attitude, integrity, responsibility, and commitment to company standards and policies.
* Uphold the company's image by maintaining high standards of professionalism and customer service.
* Good communication and interpersonal skills.
* Basic computer knowledge (Microsoft Office, email, and POS systems).
* Customer service-oriented with a positive working attitude.
* Able to work independently and as part of a team.
* Responsible, organized, and attentive to detail.
* Previous administrative or customer service experience will be an added advantage.