Outlet Manager (Non-Halal Restaurant)

We are looking for an experienced and hands-on Outlet Manager to oversee the daily operations of our non-halal Chinese restaurant. This role is ideal for someone with strong leadership skills, solid restaurant operations experience, and a passion for delivering excellent customer service.

The successful candidate will be responsible for ensuring smooth outlet operations, maintaining service standards, managing staff performance, and supporting business growth.

Key Responsibilities

Oversee and manage the daily operations of the restaurant outlet

Ensure service quality, cleanliness, and operational standards are consistently maintained

Lead, supervise, and motivate the outlet team to deliver excellent customer service

Monitor staff performance and ensure compliance with company SOPs

Coordinate closely with the kitchen team to ensure smooth workflow and service efficiency

Manage outlet inventory, stock ordering, and wastage control

Monitor sales performance, budgeting, and cost control

Handle customer feedback and resolve operational issues in a timely manner

Prepare operational reports and support overall outlet performance improvement