Partner Support Specialist

Job Description:

Requirements

-Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.
-Proven experience in Customer Service, Sales Support, or Administrative roles.
-Excellent languages skills in Mandarin and English to ensure smooth communication with clients and vendors.
-Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
-Strong Organizational and Multitasking Skills with attention to detail.
-Ability to work in a fast-paced environment and handle customer interactions professionally.

Responsibility

-Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries.
-Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management.
-Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth.
-Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards.
-Manage and resolve urgent requests from VIP partners, including matters related to accounts, trading activities, withdrawals, commissions, and system issues.
-Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience.
-Ensure all VVVIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements.
-Monitor and escalate any suspicious behaviour or high-risk trading activities to the CM for immediate attention.
-Maintain strict confidentiality and uphold data protection standards in all partner interactions.