Patient Care Coordinator (International Patient Centre)

Provide personalized administrative, hospitality, and customer service support to international patients, ensuring a smooth and welcoming experience throughout their visit.

Key Responsibilities

· Meet and greet international patients upon arrival.

· Coordinate and guide patients through registration, consultations, health screenings, and other hospital services.

· Conduct ward visits to inpatients to ensure their comfort, address concerns, and provide ongoing support during their stay.

· Collect and process feedbacks, ensuring timely escalation and follow-up where necessary.

· Provide hospitality services in the International Patient Lounge, including refreshments and amenities.

· Perform general front-counter administrative tasks.

· Handle general enquiries via email and/or WhatsApp.

· Support departmental operations and perform other duties as assigned by the Manager.



Professional Conduct & Service Excellence

· Maintain a warm, courteous, and professional demeanour at all times.

· Uphold high standards of grooming, personal hygiene, and professionalism.

· Work collaboratively with team members to ensure smooth operations.

· Demonstrate strong situational awareness, initiative and problem-solving skills.

· Stay updated on hospital policies, services, and events.

· Strive to exceed customer expectations and deliver a quality international patient experience.