People Experience Associate

What will you do:

End to end employment life cycle support from recruitment to offboarding

Be the first point of contact for our internal employees in handling their requests and inquiries related to HR matters, including company policies, HR system support, compensation, and recruitment. This interaction may occur via phone calls, emails, CRM tools, or live chats.

Work with our Talent Attraction partners to co-ordinate recruitment activities & related logistics while delivering an exceptional candidate experience. This includes but not limited to posting vacancies on job boards, scheduling interviews, offer generation & pre-onboarding support.

Handle onboarding/offboarding activities.

Collaborate with various stakeholders for daily operations, campaign or new program launches, issue escalation, and process modifications/alignment.

Ensure proper documentation & continuously update the internal standard operating guides/instructions as required.

Design creative job aids or articles and other reference materials to assist in resolving employee enquiries or issues.

Champion continuous improvement of systems or processes that drive efficiency in our operations.

Analyze monthly performance reports or data and share key insights with stakeholders in regular service review meetings.

May participate in HR projects or initiatives based on opportunities or as required.

Scope of support covers all countries in East Asia & Pacific.

What skills and qualifications will make you successful

Bachelor’s Degree (in any discipline) or work/internship experience in HR.

Strong communication skills combined with collaborative & inclusive mindset.

Independent, resourceful & agile to adapt to a progressively evolving work environment.

Digital savvy and creative individuals with a strong customer-focused mindset.

Good computer skills: Microsoft Suite (Word, Excel, Outlook, PowerPoint), experience with recruiting systems or CRM tools would be an advantage.

Fluent in English. Could be an advantage if you have basic communication skills in Japanese, Korean or any other Asian languages.

Advantageous to have: analytical skills, project management exposure.

What's in it for you:

Opportunity to work in a modern, digital-first HR environment
Exposure to diverse HR practices and cutting-edge HR technologies
Development opportunities through hands-on experience with various HR processes
Collaborative work environment with supportive team members
Career growth potential in HR shared services and operations