PROBLEMATIC PACKAGE HANDLER

1. Follow Standard Operating Procedures and, resolve Customer Complaints
promptly
2. Answer to / manage (various) Customers Queries via CRM Tools
3. Follow Standard Operating Procedures and, resolve Customer Complaints
promptly
4. Monitor & follow up with the relevant department/s on escalated cases
that require clarification updates
5. Adhere to work reporting schedules, carry out instructions and any other
ad-hoc duties assigned/given by CS Team Leader / Manager
6. Support departmental Key Performance Indicators set by Management
7. Ensure a positive client experience by following up and resolving
customer service-related issues in an appropriate and timely manner