Product Sale Assistant

Job Description

Customer Experience – Welcome customers warmly, understand their needs, and provide personalized solutions that exceed expectations.

Product Expertise – Develop in-depth knowledge of Xiaomi’s hardware, software, and services, and clearly explain product features and advantages. Act as the go-to person for product learning and support within the store team.

Sales & Service – Actively listen to customer needs, recommend suitable products and services, achieve store sales targets, and handle customer inquiries and basic technical support.

Teamwork – Collaborate closely with team members to create a positive, energetic working atmosphere and deliver seamless customer service.

Store Operations Support – Assist the Store Manager with daily operations including sales analysis, visual merchandising, customer service, inventory management, and event execution.

Continuous Learning – Participate in company-organized training programs to stay ahead in product knowledge, sales techniques, and service concepts.

Job Requirement

Strong passion for retail, with a proactive mindset, learning agility, and a sense of ownership

Prior frontline retail experience preferred; familiarity with Xiaomi’s New Retail model is an advantage

Minimum of 1 year of store sales experience in the mobile phone or consumer electronics industry preferred

College diploma or Bachelor’s degree and above

Strong teamwork, communication, and customer service skills

Store Location: Paradigm Mall, Petaling Jaya