Recruiter

Job Overview
Responsible for the end-to-end management of the recruitment process for high-volume customer service, telemarketing and online support roles at the Kuala Lumpur call centre. This includes recruitment planning, channel management, interviews, onboarding follow-up, data reporting and optimising recruitment efficiency, ensuring that the site’s staffing requirements are met whilst controlling recruitment costs.

Key Responsibilities
1. Recruitment Execution and Target Achievement
o Develop weekly and monthly recruitment plans based on operational requirements to meet recruitment targets for high-volume customer service roles
o Independently manage CV screening, interviews, arranging second-round interviews, offer negotiations and background checks
2. Recruitment Channel Management
o Maintain and expand local recruitment channels: online job portals, employee referrals, campus recruitment, social media recruitment and recruitment agencies
o Optimise channel investment to improve on-boarding rates and reduce recruitment costs
3. Candidate Experience and Onboarding Support
o Support candidates through the process from interview → offer → onboarding → settling into the role
o Manage interview scheduling, notifications and queries to improve the onboarding rate
4. Data and Reporting
o Submit daily and weekly recruitment reports: applications received, invitation rate, attendance rate, pass rate, onboarding rate and attrition rate
o Analyse recruitment bottlenecks and propose improvement plans
5. Team Collaboration
o Work closely with the Operations Manager, Training Department and HRBP to ensure new hires settle into their roles smoothly
o Participate in optimising recruitment processes, SOPs and interview criteria
6. Other Recruitment Management Tasks
o Lead internal referral schemes, draft recruitment poster copy and execute recruitment campaigns
o Assist with employee background checks, document archiving and system maintenance

Job Requirements
1. Qualifications: Diploma or Degree (either is acceptable)
2. Experience:
o 1–3 years’ recruitment experience
o Experience in call centres, BPO or mass recruitment is preferred
3. Language Skills:
o Fluent in English (reading, writing and speaking)
o Fluent in Chinese (reading, writing and speaking)
o Ability to communicate in Malay is an advantage

 EPF, SOCSO, EIS
 Annual leave, sick leave, public holidays
 Performance bonuses, employee referral rewards
 Annual health check-ups, team-building activities, career progression opportunities