Remote IT Support Specialist

We are looking for a Remote IT Support Specialist to join our team and provide technical support for our software, applications, and internal systems.

The successful candidate will assist with troubleshooting technical issues, testing software features, identifying bugs, and supporting users remotely.

Responsibilities
Provide remote technical support to users and clients
Troubleshoot software, application, and system issues
Test new software features and identify bugs or errors
Reproduce technical issues and document the steps clearly
Report bugs and technical problems to the development team
Assist with software installation, configuration, and updates
Monitor system issues and follow up on reported problems
Prepare simple technical documentation and reports
Communicate with the development and support teams
Perform other IT-related tasks when required
Requirements
Basic knowledge of IT, software, and computer systems
Good troubleshooting and problem-solving skills
Familiarity with Windows, web applications, and mobile applications
Good communication skills
Able to work independently in a remote environment
Basic English reading and writing skills
Previous experience in IT support, software testing, or technical support is an advantage
Fresh graduates with relevant IT knowledge are welcome to apply
Working Environment
100% Remote / Work From Home
Flexible working arrangement
Work using your own computer and stable internet connection
Training and instructions will be provided
Suitable for candidates who prefer flexible remote work