Retail Receptionist

Conduct customer satisfaction survey & assist in preparing report

Follow up, liase with customer & maintain good relationship with customer.

Handle Customers Enquiries and Complaints such as WhatsApp: Phone & Messaging and Email.

Receive customer at the front desk by greeting, welcoming, directing and announcing them appropriately.

Receive complaints and discuss potential solutions with the department head

Answer, screen and forward incoming phone calls.

Working with a team of CSRs and other departments to find appropriate solutions

All other ad hoc duties as when required