Sales Admin (Inside Sales)

Job Description

Sales Admin (Inside sales)

Location: Petaling Jaya, Selangor

Budget (RM4000 – RM4500)

Role Summary

We are seeking a proactive and detail-oriented Sales Admin to support revenue growth through customer renewals, upselling, cross-selling, and inbound sales opportunities.

This role focuses on managing existing customers and warm leads, ensuring contract continuity, maximizing recurring revenue, and supporting the field sales (BDM) team in achieving overall sales targets.

The Inside Sales Executive plays a critical role in retention, expansion, and sales operations efficiency.

Key Responsibilities

Customer Renewals & Retention (Primary Focus)

Manage renewal contracts for existing customers:

oConnectivity

oSIP Trunking

oCPaaS

oManaged services

oITSM

-Track contract expiry dates and initiate renewal discussions early

-Ensure zero service disruption due to missed renewals

-Improve customer retention rate and recurring revenue stability

-Upsell & Cross-sell

-Identify upsell opportunities within existing accounts:

oAdditional bandwidth

oBackup links

oExtra SIP channels

oCPaaS volume expansion

oAdd-on services

-Cross-sell complementary solutions based on customer usage

-Work closely with presales and operations teams on proposals

-Inbound & Warm Lead Management

-Handle inbound sales enquiries from:

oWebsite leads

oMarketing campaigns

oExisting customer requests

-Qualify leads and convert them into opportunities

-Escalate complex or large opportunities to BDM hunters when required

Sales Support & Coordination

-Prepare quotations, proposals, and pricing submissions

-Follow up with customers on:

oProposals

oPurchase orders

oContract documentation

Coordinate internal processes:

oCredit checks

oDeal registration

oVendor coordination

CRM & Sales Administration

Maintain accurate records in CRM:

oCustomer data

oOpportunity status

oRenewal dates

oForecast updates

-Generate basic sales reports when required

-Support monthly and quarterly sales forecasting

-Key Performance Indicators (KPIs)

-Renewal success rate (%)

-Recurring revenue retention

-Upsell and cross-sell revenue

-Inbound lead conversion rate

-Quote-to-close ratio

-Accuracy and timeliness of CRM updates

-Customer satisfaction score

-Requirements & Qualifications

Experience

1–2 years experience in:

oInside sales

oSales coordination

oAccount support

oTele-sales (B2B preferred)

-Experience in IT, telco, cloud, or managed services is an advantage

-Preferred Industry Knowledge

-Connectivity (DIA, MPLS, broadband)

-SIP trunking / voice services

-CPaaS (SMS, WhatsApp, Voice)

-Basic understanding of cloud or IT solutions

ITSM

-(Training will be provided.)

Core Competencies

-Strong communication and follow-up skills

-Highly organized and detail-oriented

-Good negotiation and objection-handling skills

-Customer-focused mindset

-Able to multitask in a fast-paced environment

-Comfortable working with targets and KPIs

-Strong coordination and internal communication skills

What Success Looks Like

-Within the first 6 months, the Inside Sales Executive will:

-Achieve high renewal success rate

-Grow recurring revenue through upselling

-Maintain accurate CRM data

-Support sales team in faster deal closure

-Improve overall customer retention and satisfaction