Sales Coordinator

1.0 SALES ADMINISTRATION

Respond to customer inquiries via phone, email and other platforms.

Prepare quotations, invoices, contracts and banquet event order (BEOs).

Coordinate room reservations for groups and events.

Maintain customer databases and update in the system.

Assist the sales team in achieving revenue and occupancy targets.

Assist walk in inspection and schedule client appointment.

Monitor and maintain office stationery inventory for Sales department.

Perform other administrative duties assigned by the Sales Manager or HOD.



2.0 EVENT & GROUP COORDINATION

Attend coordination meeting with relevant departments when required.

Liaise with Banquet operation team regarding event requirements.

Ensure all departments receive accurate event information to ensure smooth operation of guest requirements.



3.0 DATABASE MANAGEMENT

Create new account of client in Opera system.

Update client profiles for corporate and wholesale rates.

Maintain corporate and travel agent account records.

4.0 FINANCIAL RESPONSIBILITES

Follow up with clients to ensure deposit payments are received before the arrival or event date.

Coordinate with the Finance department to verify payment status and issue receipts when required.

Remind clients of balance payment deadlines according to the hotel's payment policy.

Inform the sales person in charge and relevant departments of any payment issues that may affect the booking or event

Handle filing, documentation and correspondence.

Attend weekly sales meeting

Ensure compliance with hotel policies and brand standards.

REQUIRED QUALIFICATIONS

Diploma or Bachelor's Degree in Hospitality Management, Event Management, Business Administration or related field.

Minimum 1 year of experience in hotel sales, hospitality or fresh graduates.

Good command of written and spoken English and Malay.

Familiarity with Opera system is an advantage.

Strong communication and interpersonal skills.

Ability to multitask and work efficiently.

Strong attention to detail and accuracy in documentation.