Sales Support Coordinator

Key Responsibilities:

Process sample requests and account updates via CRM

Assist with Failure Analysis and follow-up on quality reports

Manage NCNR forms and backlog resolution

Update cross-reference files and customer portals

Handle PO confirmations within 48 hours

Upload product change notifications and chemical compliance documents

Track credit/rebill approvals and lead time updates

Provide general administrative support



Qualifications:

Diploma or SPM

Fluent in English (written & spoken)

Minimum 1 year in sales or customer service

Electronics industry experience is advantageous



Skills:

Strong sense of urgency and attention to detail

Ability to prioritize multiple tasks

Proficient in Microsoft Office

Excellent communication skills

Customer-focused and team-oriented



This position is based in our office located in Penang, Malaysia.