Sales&Marketing Officer

Duties and Responsibilities:

Identify and develop new business opportunities through market research, prospecting, and direct approaches to potential clients.

Conduct direct sales solicitation calls on assigned accounts and new potential clients.

Organize and conduct sales calls and site inspections, build rapport, and handle objections professionally.

Drive sales through direct client engagement and digital/online marketing initiatives to expand the customer base.

Meet and entertain important clients as required to strengthen business relationships.

Promote hotel and event packages in line with the Standard Operating Procedures and Sales & Marketing strategies.

Provide timely, high-quality service, sales quotations, and follow-ups to clients to ensure satisfaction and repeat business.

Maintain a high level of exposure for the property through regular client visits, telephone, email, or other communications.

Arrange and attend pre- and post-conference meetings with Events and Conventions teams to coordinate client requirements.

Participate in weekly sales operations and daily section sales meetings.

Control expenses to meet budget guidelines.

Prepare and submit reports and sales promotions to the Director of Sales.

Handle all correspondence and administrative tasks related to assigned accounts.

Help prepare budgets, marketing plans, and sales action plans as requested.

Develop special promotions and packages with recommendations to the Director of Sales.

Represent the hotel at industry and civic organization events, subject to the Director of Sales’ approval.



职责与工作内容：

通过市场调研、客户开发及直接拜访潜在客户，识别并拓展新的业务机会。

对指定客户及潜在客户进行销售拜访及电话营销。

组织并进行销售拜访和现场考察，建立良好关系，专业处理客户异议。

通过直接客户接洽及线上营销活动推动销售，扩大客户群体。

根据需要接待及宴请重要客户，以加强业务关系。

根据标准操作流程及市场销售策略推广酒店及活动套餐。

为客户提供及时且高质量的服务、报价与跟进，以确保客户满意并促成重复业务。

通过定期客户拜访、电话、电邮或其他方式保持酒店的高曝光度。

与会议及活动团队一起参加会前及会后协调会议，明确客户需求。

参与每周销售运营会议及每日部门销售例会。

控制费用以确保符合预算要求。

向销售总监提交销售报告及促销计划。

处理与所负责客户相关的所有信函和行政工作。

协助准备预算、市场营销计划及销售行动计划（如有需要）。

协助制定特别促销方案，并向销售总监提出建议。

经销售总监批准后，代表酒店参加行业或社区组织的活动。