Senior Business Analyst - Risk System Support

Summary:

To support the continuous improvement and effective execution of best-in-class Risk and Compliance processes across all markets

To be Subject Matter Expert (SME) for Risk and Compliance systems

Lead effective governance and oversee all Risk and Compliance systems.

Be a key Business Partner to relevant IT teams maintaining Risk and Compliance systems



Business Analysis & Change Management

Document business requirements and lead consultation processes for change requests

Review all proposed change requests for business impact and benefit

Be the focal point of contact between end users & IT support team regarding the software/platform upgrades and maintenance

Work with Head Office to prioritize all approved changes based on business demand

Communicate system changes to business unit and group functions and facilitate training where needed

Prepare UAT plan and complete end to end testing for approved change requests

Develop/update training material for approved changes and execute training as required



System Problems/Application Errors

Review proposed fixes for potential knock-on impact to other system elements and or business methodologies

Complete testing of fixes prior to production deployment

Analyze incident trends and root causes regularly and propose system enhancement if any

Ensure fixes are tracked and followed up until successful remediation and deployment

As required by IT, support incident review to clarify current expected behavior

Be key point of contact for any third-party contractor involved in incident resolution



General Requirements

Develop Annual Maintenance Calendar with IT support team

Develop SOW as required with any required third parties

Complete Annual User Recertification

Complete Disaster Recovery Drills as required

Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)

Complete annual Third-Party Security Assessment and other associated vendor assessments/checks

Annual BAU price negotiation

Billing and invoice reconciliation



Job Requirements

Minimum of 5 years’ experience in as a Business Analyst in Risk and Compliance, preferably but not mandatorily in the in the life insurance industry

In-depth knowledge of system development lifecycle

Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills

Fluent in spoken and written English with ability to present articulately