Senior Customer Service Executive

Responsibilities:

Assist Asst Manager/ Customer Service Manager to oversee overall daily operation needs of the customer service dept.

Attending to all customers enquiries professionally via email or phone calls and ensure to adhere to all company process and procedures

Achieving all KPI's set for the role as well as the department.

Ensure to communicate and collaborate with other departments and to ensure smooth operations are achieve for all shipments.

Provide relevant information and assist customers with problem solving

Any other ad-hoc task assigned by the team lead / management



Requirements:

Candidates must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Logistics/Transportation, Business Administration or equivalent.

Candidates with a minimum 2-3 years' customer service background in shipping or logistics would be required for this role.

A team player, good leadership, self-driven and independent to work under pressure to meet deadlines with strong analytical and good communication skills.

Candidate must be able to speak and write good English. Mandarin speakers are encouraged to apply to effectively communicate with Mandarin-speaking clients.

Candidate must also be proficient in MS Office application

Candidate with strong adaptability is required and must be prepared to learn new system applications.

Fulltime position: Glenmarie, Shah Alam, Selangor