Senior Executive, Product Operations

Cross Functional Collaboration

Partner with operations, training, supply chain, quality assurance to ensure end to end readiness before product go-live and product off-boarding processes

Participate in pilots and new store formats to assess operational feasibility and process scalability

Contribute to post launch reviews, capturing learning and driving corrective actions

Work closely with leadership and key teams to align priorities, provide project visibility, and remove bottlenecks.

Product Process Optimization

Analyze current product preparation workflows and identify opportunities to streamline and reduce in-store complexity

Develop, test and standardize best practice SOPs for product execution and rollout, including but not limited to product launch management, own end to end product launch process and commercialisation timeline

Collaborate with R&D and other relevant teams to design products with operational feasibility in mind

Build and refine workflows that enhance collaboration, efficiency, and execution speed

Efficiency & Cost Optimization

Work closely with cost of sales and productivity data to identify efficiency gaps and improvement levers

Recommend ingredient, equipment or preparation changes that improve throughput and reduce labor or waste

Support continuous improvement loops post launch, leveraging feedback to fine tune execution

Define and track success metrics, ensuring projects / product launches deliver measurable business impact

Documentation & Knowledge Sharing

Maintain detailed operational playbooks, SOPs and troubleshooting guides

Track and report performance metrics related to product execution (consistency, wastages etc.)



Qualification and Experience

Background - experience in product operations, Quick Service Restaurant (QSR) / F&B operational strategy or process improvement roles. Experience collaborating with R&D and operations teams to deliver process-aligned products

Project Management Expertise – 3 - 5 years of experience managing cross-functional projects in fast-paced environments (startup experience is a plus!).

Can-Do Attitude – A proactive problem solver who takes initiative and thrives in a dynamic, high-energy environment. Familiarity with business operating models, strategy implementation, project management execution.

Strong Communication & Influence - Ability to work with different teams, manage expectations, and drive alignment across diverse stakeholders.

Execution-Oriented - You move fast, prioritize effectively, and focus on delivering results.

Process-Driven but Flexible - You know when to introduce structure and when to adapt to evolving needs.

Tech-Savvy & Data-Driven - Comfortable using project management tools (Lark, Microsoft Project etc.), and making data-backed decisions.

Agile Mindset & Adaptability – Embrace change, navigate ambiguity, and pivot quickly in response to shifting business needs.

High Emotional Intelligence (EQ) - You understand team dynamics and know how to build strong, productive relationships.